the karusos family

hospitality SERVICES COMMITMENT

It constitutes a valuable heritage of our Italy originated Caruso family, having
resided for centuries on the Greek islands and becoming Karousos, to incorporate
a touch of luxury to our traditional hospitality practices in the tourism sector.

OUR VALUES
PASSION FOR THE GUEST: Our customer-focused approach is based on attracting,
retaining and deepening our relationships with the guests. Customer trust is our most
valuable business asset and the foundation for our future growth.
EMPATHY: We have chosen to specialize within the hospitality industry by offering only
experiences of exceptional quality. Our daily struggle is to delight our guests every time by
creating engaging experiences straight from our heart.
INNOVATION: We create new ideas and implement them, favoring conservation and
sustainability, optimizing what already exists and promoting luxury oriented proposals for
services or procedures, which imply spiritual upliftment and peace of mind for our guests.
PROACTIVITY: We actively anticipate expectations to make things happen; we do it
with responsible planning and decision making, aimed at offering rejuvenative and
reinvigorative vacation experiences to our tenants.
ADAPTABILITY: We adapt our behavior in a diverse, flexible and fast way to people
and needs of daily operations, with a correct understanding of changing scenarios within
the focus of luxury provisions. Our scope of work aims to minimize the environmental
impact of our actions, contributing to the preservation of nature.

OUR MISSION
The establishments to be the icon of traditional luxury in Pelion. To continue, as we
do since 1985, to have satisfied our guests by exceeding their expectations of
excellence, thanks to the potential, professionalism and vocation of our employees.
Above all, to contribute to the community we live and work in, focusing on
sustainable development and zero carbon footprint.